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Terms and conditions of use

Online Shop Regulations

 

 1.Purchasing Policy

 

1. Purchase can only be made after you register and login to the shop. You can register by

    clicking on CREATE YOUR ACCOUNT, and then filling in the registration form with all

    the requested data like contact data, shipping details, etc. LOGIN  can be done by

    introducing your email address and password on the home page of the shop, in the upper

    right corner of the page. The password and e-mail address shall be determined by the

    customer at the stage of registration as a user in the shop.

2. Choosing of products is done by clicking the "Add to Basket" button placed on

    the product of your interest. There  may be many products in the basket but it does not

    require the  purchase of the contained items. The "SEARCH" and "CATALOGUES"  help

    customer to identify and find  the product the customer is looking for. . You may purchase

    by going into your basket and passing through all the stages of the order, ie: login (if you're

    not logged in), shipping address, selecting the type of  delivery, etc. All products are

    presented in the form of a list with specified prices and the total amount including delivery

    cost will be charged to the customer .

3. Placing an  order is equal  to customer`s acceptance  of all the terms and the information

    contained herein.

4. The contract with customer is meant as concluded once the online shop system sent back an

    e-mail  confirmation of the order, including the number and price of all products ordered,

    the total cost incurred by the client, payment terms and the address to which the request

    will be delivered.

5. Customer may change or cancel an order  via e-mail only before shipment of  the goods.

6. Customer may not cancel an order that has already been shipped.

7. Product availability is marked in the description, in case it is not available, customer can

    not add  to the basket.

 

2.Placing Orders Procedures

1. Your order  may be placed the following way:

- Through the shopping procedures in our online shop

- via e-mail

- on the phone

- By post

2.After placing an order  online  or via  e-mail the customer receives an e-mail with order

   confirmation.

3. Processing of the  order starts:

- In the case the goods are paid  for on delivery – upon getting the order by the shop

- For orders paid by bank transfer - upon  receipt of payment on our  bank account

 

4. Your order will be completed under the condition that the product is in stock. In  case of

    unavailability of the goods covered by the order, the customer is informed about it and

    decides  either to get it partially  or  to cancel of the entire order.

5. Orders are processed within 2 working days from the date of the order, unless otherwise

   stated in the product information.

6. Orders placed after 14.00 are treated as submitted on the next working day.

 

3.Forms of delivery of goods

1.Form of  payment is consistent with the method chosen by the customer in the order.

2. Shipments are submitted by  courier company.

3.Forms of delivery of the goods:

-  by courier

- personal collection  in our office

 

4. Shipping  Costs

1. Shipping  costs are paid by the customer, as per  courier rates

2. For each order  a VAT invoice is issued.

 

5.Forms of payment

1.  The shop shows gross and net prices of the goods.

 2. Prices of all products and shipping costs in force at the time of the order are  binding.

3. The shop reserves the right to change the prices of the offered goods , introduce new

    products to the offer  or  cancel bargains on our website or make changes.

4. Customer can choose the following forms of payment for the ordered goods:

   - Payable on Delivery

   - Regular bank  transfer

 

6. Returning of the goods

1. According to the Act of March 2, 2000 "On the protection of consumer rights and liability

    for damage caused by a dangerous product," a customer may return goods purchased in

    our store, for any reason, within one day from the date of  collection.

2. Return  of the goods is possible only if the product was not used, copied or destroyed in

    any way .

3. The returned  goods should be shipped back. For the  return  a correction invoice will be

    issued .

4. The shop guarantees repayment of an amount equal to the product price. The money will be

    paid back within 5 working days after receipt of the return,  by bank transfer to the account

    specified by the customer.

5. The cost of  returning of the goods will not be refunded.

 

7. Complaints

1.All goods available in the store are covered by manufacturer's warranty.

2. Please check the package in the presence of the courier. In case of visible signs of opening

   on  packages or  any damage during shipping, the customer has the right to refuse the

    goods and fill in  a complaint form that is in possession of a  courier.

3.Shall the customer , upon receipt of the goods, find any  technical defects or damage during

    transportation, the customer  has the right to send it back  by registered mail.

4. All returned goods must be accompanied by a brief description of  the cause of  the

    complaint and contact details (name, street, house, apartment, city code and phone number

    of the contact person).

5. Parcels sent COD are not acceptable.

6. All complaints are dealt with within 14 working days from their receipt. Damaged goods

    will be replaced with full value ones, and if this is not possible (for example, due to lack of

    the  goods in stock), the  shop  will pay the buyer the equivalent price of the product or will

    offer other goods available in the store .

7. All claims must be made immediately upon finding the fault.

8. Costs related with the return of claimed goods  the shop pays back immediately after the

    complaint has been processed.

 

 8. Protection of  customer`s data

1.According to the Act of  29.08.1997 r "The protection of personal data '’ , our shop  is

   committed to protecting customers` personal data . According to the Act, consumers have

   the right to the access to  their data, may  request their correction or deletion from the

   database store.

2.If  customer does not agree to our processing of  his personal data , he may just mark it in

   the order comments.

3. The Court responsible for any disputes arising from the contract of sale is the court

   competent for the shop or place of performance of the contract.

 

9. Warranty.

First Warranty is included here (click).

 

AGREEMENT

1. The online  selling contract  is concluded between the Customer and Bosmann Sp. of

    o.o. , located in Lodz, 93-106,  210, Kilińskiego Str., hereinafter  called  the Shop.

2. Customer , basing on the order made in accordance with the purchasing procedure

    available at www.bosmann.com.pl,  buys , and  the Shop sells the products listed in the

    order.

3.The contract is concluded when the store sends the Customer an e-mail confirming receipt

   of his order specifying quantities and prices of all products ordered, including all price

   components, in particular  duties and taxes and shipping costs charged to the customer,

   payment terms, and delivery address .

4. The contract is concluded in the Polish language.

5. Prices for individual products ordered and delivery costs applicable at the time of  the

    contract are  binding for both parties.

6.For all  matters not covered by this Agreement, the provisions of the Civil Code will be

   applied.

 

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